Oct 1, 2023
The listings feature is the most visible aspect of the Bloom Housing system as it provides all the information an applicant needs to determine if the available housing opportunity is a fit.
Oftentimes, local government agencies lack the resources and processes necessary to work with affordable housing providers to collate vacancies and open waitlist opportunities and update them in a single centralized place.
Even when the information is centralized, eligibility Information for affordable housing opportunities such as AMI (average median income) and household size on advertisements and listings are unclear to housing seekers, making it difficult for applicants to accurately determine self eligibility. The Listings feature, Bloom Housing's most visible aspect, addresses these issues clarity. It provides all the information an applicant needs to determine if the available affordable housing opportunity is a fit.
Although Exygy had a firm idea of what information should be included for a listing based on previous user research in San Francisco, when the system was expanded to Alameda County, the team needed to confirm hypotheses and work with local stakeholders to ensure every requirement was met.
Through several stakeholder meetings and interviews — especially with affordable housing developers — minor adjustments were made to account for local community needs.
After reviewing listing fields from San Francisco, San Mateo County, San Jose and comparing those to a sampling of affordable housing listings in Alameda County, Exygy recommended updating several fields, avoided some fields based on priorities, and embarked on additional research before making a recommendation to stakeholders.